Feedback, Compliments or Complaints

RSB is committed to providing the best possible range of quality services to our clients.

RSB respects the rights of clients and stakeholders have a right to provide feedback about the services and products they receive from the RSB; and we recognise that feedback is vital in identifying our clients’ perspectives on areas for improvement and makes an important contribution towards enhancing service delivery.

RSB will acknowledge and respond to all feedback and complaints in a way that is simple, responsive, and encourages the earliest possible resolution.

RSB applies the principles of natural justice and procedural fairness in the management of all feedback.

If you wish to provide feedback on the services, you or a family member may have received from RSB please complete the form available here.

Or call our Customer First team and they can direct you to the right person to ensure your feedback is able to be addressed.

RSB Management of Complaints